Hotel / Hospitality Management

January, 2023

Have you ever left a hotel or restaurant with a smile on your face, and five-star feedback for the services? It is because of the good quality of the hotel/hospitality management staff. The world appreciates good hospitality, hence the rise in demand for workforce in the industry. If you wish to make a career in hotel/ hospitality management, then you can learn all about it at the undergraduate level as well as the postgraduate level. Know all about Hotel and Hospitality Management including, courses offered, eligibility, required skillset, and career scope as mentioned on this page below.

What is Hotel Management?

Hotel/Hospitality Management as a field requires aspirants to possess good communication skills as well as an impressive personality. The hotel management industry is growing by leaps and bounds, as a consequence of globalisation. Each year, a lot of hospitality-related jobs are injected into the economy. These jobs are offered not only by Indian firms but also by international hotel chains. Thus, Hospitality Management is a fruitful field to make a career.

In order to make a future in the field of Hotel/ Hospitality Management aspirants need to pursue a course in the same from a reputed college. Interested candidates have the option to pursue an undergraduate (UG) or postgraduate (PG) programme in the field of hotel management. Some common hotel management subjects that candidates are taught at the UG level include introduction to food & beverage service, kitchen operations management, cookery, front office management, management of hospitality organisations, etc. On the other hand, hotel management subjects taught to aspirants in PG-level courses are principles and practices of management, hospitality operations and management, organisational behaviour, food and beverage management, travel management, and the like.

Hotel Management Eligibility Criteria

Candidates are eligible to pursue a Hotel/ Hospitality course offered at the UG level if they have completed their Class 12 from a recognised board with passing marks. Many colleges also list additional eligibility criteria stating that it is mandatory for students to have cleared English as a core subject of study if they want to pursue a hotel/ hospitality management course. On the other hand, to pursue a PG course in hotel/ hospitality management candidates need to be graduates. Here, aspirants who possess a graduation degree in hotel/ hospitality management are preferred. Apart from this, some colleges also list eligibility criteria that list that candidates should secure at least 55% aggregate in their graduation to be eligible to secure admission in PG-level courses offered by them in the field of hospitality management.

Hotel Management Popular Courses (Undergraduate)

Check out the top undergraduate Hotel Management courses below:
1. Bachelor of Hotel Management (BHM)
2. Bachelor in Hotel Management and Catering Technology (BHMCT)
3. BSc in Hospitality and Hotel Administration
4. BA in Hotel Management
5. BBA in Hospitality, travel & tourism

Hotel Management Popular Courses (Postgraduate)

Check out the top postgraduate Hotel Management courses below:
1. Master of Hotel Management (MHM)
2. Master in Tourism and Hotel Management (MTHM)
3. MBA in Hotel Management
4. MBA in Hospitality Management
5. MSc Tourism and Hospitality Management
6. MBA Hospitality

Apart from degree courses, aspirants can also pursue certificate and diploma programmes in Hotel/ Hospitality Management. These include Diploma in Hotel Management, Diploma in Hotel Management & Catering Technology, Diploma in Hospitality Management, Diploma in Housekeeping, Diploma in Aviation Hospitality, and Travel Management, a Certificate course in Maritime Catering, a Certificate course in Hotel and Hospitality Management and the like. Apart from the various degree, diploma and certificate courses offered in offline mode, there are many Hotel Management online courses offered by various e-learning platforms.

Hotel Management Online Courses

Given below in the table is the list of Online Hotel Management Courses:

Hotel Management Online Courses	Duration	Fees (In INR)
Food & Beverage by Royale Institution	16 weeks	10,000
Hotel Management by Coursera	16 weeks	Free
Sustainable Tourism by Coursera	10 hours	Free
The Fundamentals of Hotel Distribution by Coursera	-	Free
Hotel Management Fundamentals	6 hours	2,880
Fundamentals of Hospitality Revenue Management	3 hours	385
Food & Beverage Management by Coursera	13 hours	Free
Hotel Management – Complete Hotel Revenue Management Course	2 hours	1280
Hotel Management Fundamentals	1 hour	385
Executive PG Program in Management by Great Learning	12 month	-

Hotel Management Entrance Exams

Most renowned colleges shortlist aspirants for admission in hotel/ hospitality management courses offered by them on the basis of their performance in an entrance exam. The test pattern of these hospitality entrance exams is such that candidates need to attempt questions from subjects such as – Numerical Ability and Analytical Aptitude, Reasoning and Logical Deduction, General Knowledge & Current Affairs as well as the English language. Some popular hotel/ hospitality entrance exams conducted in India are listed below:

Hotel Management Required Skillsets

Candidates who want to make a mark in the field of Hospitality Management should be able to multi-task because in this field one is constantly tested to expand their boundaries and that too on a regular basis. Some key skills that an individual should possess so as to be successful in the hotel/ hospitality management industry are:

List of Skillsets Required for Hotel Management
Having an outgoing and pleasant personality	Good communication skills
Polite demeanour	Creativity
Customer-oriented approach	Responsibility
Discipline	Team spirit
Confidence	Good Listener
Ability to adjust in a crowd/ different circumstances	Ability to be committed and dedicated to a task
Willingness to work long and odd hours	Ability to multi-task

Hotel Management Syllabus (Undergraduate)

The curriculum of a hotel/ hospitality management course varies from college to college. The curriculum of each course is designed specifically, depending upon the degree and its tenure.

Students will learn several professional skills till the completion of this course.

Some common hotel management subjects that are taught in a hotel/ hospitality management course offered at the UG level are:

Course	Subjects
BSc in Hospitality and Hotel Administration	Introduction to cookery Culinary history Hierarchy is of department and kitchen Culinary terms Aims & Objects Of cooking food Basic Principles Of food Production – I Methods of cooking food
Bachelor of Hotel Management (BHM)	Food & Beverage Service Kitchen Operations Management Wines Fundamentals Fundamentals of Management, Marketing and Human Resource Management
Bachelor in Hotel Management and Catering Technology (BHMCT)	Food and Beverages Services Food Production and Patisserie Front Office Management Hospitality Accounts Hospitality Sales & Marketing and Public Relations Management of Ticketing and Fare Housekeeping Management and Room Maintenance etc.
BA in Hotel Management	General operations Sales and marketing Front Office Food and beverage Service keeping and catering
BA (Hons) in Hotel Management	Tourism & Hospitality Management Foundation Food and Beverage Operations Food Production Operations Property Management Systems Accommodation Management Personal Development Planning (PDP) Hotel Interface / Hotel Exposure Management of Hospitality Organisations Business Finance Marketing Management Human Resource Management Meetings, Incentives, Conferences & Exhibition Management (Open) Food & Beverage Enterprise Management (Open) Facilities Management (Open) Strategic Management Hotel Operations Management Corporate Governance Managing Innovation & Change (Open) Digital & Marketing Communication (Open)
BBA in Hospitality, travel & tourism	Business Organisation Fundamentals of Travel and Tourism Business Mathematics Business Accounting Business Communication -I Business Computing Marketing Management Business Communication-II Research Methodology and Report Writing Business Law Marketing Communication Financial Management Consumer Behavior and Market Research Business Economics II Travel Agency and Tour Operations Human Resource Management Essentials of Strategy Management Entrepreneurship & Venture Management Food & Beverage Management
BA (Hons) in Culinary Arts	Culinary Management Foundation Food and Beverage Operations Food Production Operations Property Management Systems Nutrition, Health & Safety Management Personal Development Planning (PDP) Hotel Interface / Hotel Exposure Management of Hospitality Organisations Business Finance Marketing Management Human Resource Management Meetings, Incentives, Conferences & Exhibition Management (Open) Contemporary Gastronomy (Open) Facilities Management (Open) Strategic Management Culinary Operations Management Global Cuisine Management Digital & Marketing Communication (Open) Culinary Innovation Management (Open) Global Events & Festivals (Open) Corporate Governance (Open)

Hotel Management Syllabus (Postgraduate)

The hotel management subjects that are taught in courses offered at the PG level are listed below:

Course	Hotel Management Subjects
Master of Hotel Management (MHM)	Principles and Practices of Management Organisational Behaviour Accommodation Management Food and Beverage Management Food Science French Language Nutrition and Dietetics Management Communication and Soft Skills Human Resource Management Marketing Management Applied Operations Research Financial Management Facilities Design and Management Hospitality Management Food and Beverage Management Accommodation Management Marketing and Sales Fundamentals of Tourism and Tourism Products Strategic Management Management Institute System (MIS)
Master in Tourism and Hotel Management (MTHM)	Service Management for Tourism and Hospitality Industry Hospitality Operations and Management Tourism Management Quantitative Methods for Business Sales Management Marketing in Tourism and Hospitality Industry Financial Management in Tourism and Hospitality Strategic and Sustainable Management in Tourism and Hospitality Gaming and Casino Management Revenue Management and Hotel Analytics Strategic Brand Management
MSc in Tourism and Hospitality Management	Quality service and operations management Food and Beverage Management Tourism Management Tourism Entrepreneurship and Innovation Management International Hospitality Business Research and Quantitative methods Human Resource Management and Industrial Relations Financial and Management Accounting Tourism and Hospitality Marketing Sociology of Tourism Property Management Strategic Planning and Management in Tourism and Hospitality Business Infrastructure Management Decision Making under uncertainty Event Planning and Management Sustainable Tourism Development
MBA Hospitality Management	Organisational Theory & Management Hospitality & Tourism Management Food & Beverage Management & Control Principles of Operation Management Financial Management Marketing Management Customer Relationship Management Quantitative Applications in Management Marketing Research & Report Preparation Economic Analysis Business Environment & Law Accounting for Management Food Science & Dietetic Management Computer Applications Business Communication Behavioural Science Strategic Management Management in Action-Social, Economic & Ethical Issues Facility Planning, Design & Management Total Quality Management Accommodation Management Marketing of Services Front Office Management Public Relations & Corporate Images Event & Conference Management Recruitment, Selection, Training & Development Hospitality Law Advertising & Sales Promotions Brand Management Service Operation Management Foreign Language: French, German, Spanish, Japanese & Chinese
MBA Hotel Management	Principles of Tourism and Hotel Management Financial accounting for Tourism and Hotel Business Managerial Communication Tourism Products of India Front Office Management Theory Food Production and Beverage Service Bakery and Confectionary Theory Central Reservation System Procedure Travel Management Human Resource Management Entrepreneurship Development Tourism Hospitality and Marketing Management Tourism Planning Food Safety & Nutrition Cargo Management IT for Tourism and Hotel Research Methodology Customer Relationship and Service Management Legal Framework for Tourism and Hotel Hotel Facility Management

Hotel Management Diploma Syllabus (Diploma/Certificate)

Hotel management subjects that are taught in hospitality management courses on completion of which aspirants are offered a Diploma or Certificate are listed below:

Job Profiles	Job Description	Annual Average Salary (in INR)
Hotel Manager	Individuals working in such a job profile are in charge of the overall operations of a hotel. A hotel manager is responsible for maintaining the standard of service offered at the hotel and also ensures that all facilities are offered to guests. A hotel manager supervises the working of the housekeeping department, ensures that good quality food is offered to guests and is also involved with the working of the banquet department. He/ she is responsible for increasing the revenue earned by the hotel.	4 lakh
Front Office Manager	In this job profile, one is required to supervise the work of reservation clerks, receptionists, information clerks, doorman and bellboys. Front office managers are also responsible for ensuring that rooms offered to guests meet their requirements. A front office manager also needs to coordinate between the housekeeping department as well as the food and beverage department from time to time to ensure that requests made by guests are fulfilled on time.	2.5 lakh
Housekeeping Manager	Individuals working on this job profile are responsible for ensuring that the entire hotel premises, right from the guest rooms, banquet halls, meeting rooms as well as reception area, are clean and well-maintained. A housekeeping manager is responsible for making rosters, training staff and supervising the work of housekeepers, cleaners and seamstresses. The housekeeping Manager is also tasked with the job of ordering cleaning supplies in a timely manner.	4.8 lakh
Food and Beverage Manager	Professionals in this career choice need to plan, organise and supervise the work of the catering department. People in this profile are usually entrusted with the task of interacting with guests and ensuring that the needs/ demands of customers are fulfilled.	8.5 lakh
Restaurant and Food Service Manager	Individuals working in this profile are responsible for taking stock of cutlery, cleaning supplies, linens, paper, cooking utensils as well as furniture and fixtures of the hotel’s restaurant areas. They are also the people in charge of arranging equipment maintenance and repairs.	6 lakh
Chef	They are responsible for preparing meals, training kitchen staff, ordering supplies, planning menus, managing the kitchen budget, enforcing health and safety regulations and preserving food quality. Chefs are usually the first people to reach for work and the last ones to leave.	2.1 lakh
Banquet Manager	In this job profile, one is responsible for every event that is conducted at the hotel’s banquet. The banquet manager is responsible to rent out the banquet for corporate events or private parties. A banquet manager needs to work very closely with the catering department as well as the food and beverage manager to ensure that timely snacks, food and drinks are offered to the guests.	4.9 lakh
Steward	Individuals working in this job profile are responsible for ensuring that cutlery is laid out at the hotel’s restaurants as per requirement. They also need to ensure that the banquet rooms have adequate and proper furnishings. Stewards also need to ensure that the food for room service is prepared quickly and orders are served quickly and accurately.	2 lakh
Floor Supervisors	They are in charge of the upkeep of all the rooms on a hotel’s floor. They work closely with maids and bellboys.	2 lakh